HCP Panel Support Associate

Description

AnswerSuite is part of the Syneos Health organization and is a market research center of excellence.  We have been serving the biopharmaceutical industry for over 30 years as experts in market measurement.  Whether our clients are preparing for a product launch, optimizing marketing strategies, or navigating generic competition, we deliver the precise, data-driven insights they need to stay ahead of the competition and achieve our clients’ business objectives.  This is achieved through our data-driven insights garnered from our syndicated data and custom/primary research analytics.  Our team is comprised of tenured business development professionals, analytical gurus, technology innovators and panel management experts.

Position Overview:

AnswerSuite collects and analyzes timely, accurate, and actionable insights on the perceptions and activities of high-volume United States based prescribing healthcare practitioners. These insights enable pharmaceutical companies to evaluate, diagnose, and predict the effectiveness and efficiency of their sales and marketing initiatives.

AnswerSuite is seeking an enthusiastic, detail-oriented Customer Support Specialist to join our team. The ideal candidate thrives in a fast-paced environment with evolving priorities, demonstrates strong attention to detail, and possesses excellent written and verbal communication skills.

This role is responsible for managing a high volume of inbound and outbound calls and emails related to healthcare market research program requirements. Support includes participant compliance, incentive inquiries, program training assistance, and general troubleshooting. The associate will resolve issues and respond to questions via phone and email, execute established customer support protocols to deliver a high-quality experience, and test or troubleshoot survey functionality as needed.

Qualification Requirements

• Exceptional English oral and written communication skills
• High school diploma required, associate or bachelor’s degree preferred
• Strong customer service focus, detail oriented, and able to work in a fast-paced, multi-faceted environment
• Proficiency in Microsoft Office products (Excel, Word, Outlook, PowerPoint)
• 3+ years of customer service experience
• Experience in a call center environment providing telephone and email support, both inbound and outbound
• Able to handle special projects and tasks in addition to completing primary goals
• Strong organizational skills and attention to detail
• Strong problem-solving skills
• Excellent telephone personality
• Working hours 8:30AM to 5PM, ET
• Experience in a healthcare or market research environment preferred

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Syneos Health Communications is powered by Syneos Health, a global professional services organisation designed to help the biopharmaceutical industry shorten the distance from lab to life®. We have a proven pedigree in health, with industry titans in every facet of healthcare. This eliminates guesswork and fuels our passion for total, life-changing solutions. At the heart of health, we’re uniquely poised to predict what’s next and respond to the market’s demand for smarter and faster answers. We are able to help our customers make important decisions within their business due to our unique understanding of the complexities that come along with working in the healthcare industry. Syneos Health Communications is able to make the complex, simple.

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Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)