Operations Manager, Commercial Contracting & Salesforce Operations

Description

The Operations Manager, Commercial Contracting & Salesforce Operations, is a people manager role responsible for supporting commercial operations for Full-Service Solutions. The role partners closely with Solution Design, Global Deal Management (GDM), Finance, Legal, Business Development, and Go-to-Market.

JOB RESPONSIBILITIES

Commercial Contracting Operations

• Coordinate contracting inputs across Solution Design, GDM, Finance, and Legal.
• Ensure scoped services, assumptions, and operational details are contract-ready.
• Align scope, pricing tools, and contract language prior to finalization.
• Facilitate timely issue resolution to support contract execution.

Scope Language, Pricing Tools & Legal Reference Materials

• Develop and maintain standardized scope language, pricing frameworks, and related tools.
• Create FAQs and guidance for common MSA and SOW contractual questions in partnership with GDM, Legal and the business.
• Ensure all tools and materials are version-controlled and current.

Salesforce CRM Platform Operations

• Own the Salesforce process for Full-Service Solutions; train additional users, as relevant.
• Enable accurate, timely commercial customer opportunity inputs in Salesforce CRM platform through standard guidance and routines.
• Identify recurring Salesforce data issues and drive corrective guidance or tools.
• Develop and maintain pipeline reporting.

People Leadership

• Provide direct line management to assigned team members, who may or may not have directly related role responsibilities.
• Set performance expectations, provide coaching, and support onboarding and development.

Other Operational Tasks and Projects

• As assigned

ROLE BOUNDARIES – OUT OF SCOPE RESPONSIBILITIES

• Legal negotiation or interpretation authority.
• Pricing strategy or margin decision ownership.
• Commercial strategy or client relationship ownership.
• Revenue forecasting ownership.
• Execution of contracted services.
• Final approval of contract changes.

QUALIFICATION REQUIREMENTS

• Bachelor’s degree required; business, operations, or finance preferred.
• 5+ years of relevant commercial operations and/or CRM operations experience in a services organization within the life sciences industry.
• Experience with Salesforce and/or other CRM tools required
• Prior people management experience preferred.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? We partner with industry experts to solve and execute against today's toughest commercialization challenges facing the world's leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, flexible paid time off (PTO). Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable national/federal, state, and municipal paid sick time requirements.